a difference today
Care Co-ordinator – North
‘Our vision is to be an outstanding provider of safe and effective homecare services that are person-centred and integrated with the wider health and social care system, particularly primary care.’
We provide a wide range of personal care and support services to adults living in Sheffield within their own homes, offering courteous and high quality care in the least intrusive way possible.
We also have strong links with GP services through Primary Care Sheffield and use these links for continuous improvement to the quality of our services. We believe that homecare should be better integrated with primary care and work closely with GPs to find new and innovative ways to improve quality of care and the wellbeing of our service users. We want Service Users to be actively involved and included in the running of their service.
About the role
Care Coordinator’s primary responsibility is to administer care management and coordination activities for the clients of Intercare. This will include developing and monitoring care management and care coordination processes, efficiently and effectively. To schedule the delivery of quality care to clients who receive support from our home Care Workers in their own home. To support the Care Worker and management team in delivering a high quality service. To be aware of and comply with all Intercare policies and procedures in undertaking the role. To ensure that all IT systems and processes in place and up to date.
Key duties and responsibilities
- To assist in the day-to-day operation of the Domiciliary Care Service business, involving direct line management for a team of Care Workers. This includes the management of their weekly workload ensuring that services are delivered in line with their purchase order/private contract and that staff receive regular quarterly supervision.
- To take a lead responsibility in defined areas in relation to a specialised topic.
- To participate as required in the multi-disciplinary assessment of clients needs and the subsequent planning of clients care and including the use of the Care First System.
- Key contact for designated clients
- To define special care needs based upon identification of specific clinical problems, and to monitor and review as appropriate.
- To engage with and positively undertake on call duties as required by the branch to ensure a 24/7 service is provided.
- To liaise as needed with external organisations (CPN’s, chiropodists, GPs and other nursing professionals) in respect of developing a total package of care for a client, and ensuring that they are made aware of all changes in the clients condition pertinent to their condition.
- To report to the Manager on a weekly basis on activity levels and outcomes for clients.
- Management of designation Care Workers, in development, training and performance appraisals.
- To comply with all Policies of the Organisation, as appropriate.
- To provide written reports of all complaints, accidents, incidents and untoward events in accordance with written Policies.
- To keep abreast of all new developments in Care, and of the philosophies and policies of the Contracting Authority, and to communicate the same to the staff of the Organisation, modifying Policies as needed.
- To ensure that the day-to-day Care Services are operated in accordance with Health & Safety legislation and current statutory regulation guidance on best practice.
- To conform to the Company Code of Professional Conduct in relation to the operation of the Home Care Service.
- To participate in Staff, Team and Quality Management Review Meetings as directed by the Manager.
- Minimum 2 years’ experience in a leadership role
- Working to policies and protocols.
- Skills Knowledge and Abilities-
- Competence in IT.
- Good written and oral communication skills.
- Good interpersonal and team working skills.
- Professional telephone manner, able to respond to queries and to initiate contact.
- Able to deal confidently with a wide range of people from a variety of backgrounds.
- Able to deal professionally with sensitive and confidential matters.
- Understanding of Information Governance and data control.
- Able to complete and keep accurate records
- Good organisational skills
- Leadership skills
Education and Qualifications:
- NVQ level 3 in Adult Social Care.
- Ability to work flexible hours when required.
- Caring attitude and values.
- Commitment to treating all people with respect at all times.
- Maintain confidentiality.
- An understanding of diversity and the importance of meeting individual needs
In addition to a highly competitive salary, we offer a lot more:
- Access to a number of nationally recognised training courses and qualifications.
- Genuine career progression and development opportunities.
- Westfield healthcare including free counselling and legal advice.
- Recommend a friend scheme.
- Free uniform and DBS check.
- Restore2 training and using the tool to monitor clients’ safety and wellbeing.
- Paid training time leading to QCF level 3 in Health and Social Care
- 28 paid holiday days a year